top of page
CreGAAtine Australia Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, CreGAAtine Australia will offer you an exchange or refund provided that:
You return the item within 7 days of purchase;
You produce your original online tax invoice or other adequate proof of purchase at the time you return the item
The item must not have been used or damaged in any way including that
It is in its original packaging including manuals, pamphlets and all accessories;
It is unopened, unused and in its original saleable condition, including with the outer packaging intact
If these requirements are not satisfied, CreGAAtine Australia reserves the right not to offer an exchange or refund for change of mind returns.
Other returns circumstances
CreGAAtine Australia will accept product returns and provide you with an exchange, refund or repair where:
The product is faulty or is not of acceptable quality, or
Significantly different to those shown or described to you, or
The product is not fit for its intended purpose, or
The product is unsafe, and
You can present your CreGAAtine Australia online tax invoice or other adequate proof of purchase.
CreGAAtine Australia may elect to return the product to the manufacturer to determine the nature of the problem.
CreGAAtine Australia also reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of a product. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality* and the failure does not amount to a major failure.
Products must be of acceptable quality, that is:
safe, lasting, with no faults
do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost.
For Online Orders
Even though great care is taken in the shipping process, if your item(s) arrives damaged, please contact our Customer Service Team within 7 days of receiving your order to assess the damage and to work out a solution.
You may be requested to provide photograph of your item(s) and/or delivery package to aid a speedy resolution.
Failure to notify our team within 7 days may result in your request for exchange or refund being denied.
For returns under Australian Consumer Law, please contact our Customer Service Team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.
At CreGAAtine Australia, your successful journey is our priority.
bottom of page